Privacy Policy
Last updated: 10 August 2026
We appreciate your interest in Iris & Nora. Protecting your personal information is important to us.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, and what rights you have when using our website or purchasing from us.
We offer goods to customers in the United States and process personal information in accordance with applicable United States data protection laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, the "CCPA/CPRA").
1. Data Controller
The entity responsible for processing personal information through this website is:
Shop name: Iris & Nora
Company name: 28COMMERCE
Company registration number: 90139755
Business address:
Leppedijk 4
3079 GM Rotterdam
Netherlands
Email: support@irisandnora-austin.com
Tel.: +1 737 615 1900
Iris & Nora is operated by 28COMMERCE and currently supplies goods to customers within the United States.
2. Website Access and Hosting
When you visit our website, certain technical information may be collected automatically, including:
• Pages visited
• Date and time of access
• Referring website or URL
• Browser type and version
• Device and operating system information
• IP address
• Website interaction and technical information
This information may be processed to operate our website, maintain its security, prevent fraud, diagnose technical issues, and improve website functionality.
We process this information in connection with our legitimate business interest in operating a secure and functional online store.
Our online store is hosted using Shopify's ecommerce infrastructure. Information processed through our store may therefore also be processed by Shopify in accordance with its applicable privacy practices.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the website and improve your shopping experience.
These may include:
• Essential cookies required for functions such as the shopping cart and checkout
• Functional cookies
• Analytics and performance technologies
• Advertising and marketing technologies
Essential technologies may be used where necessary for the operation of our website.
You can manage your choices through our cookie consent settings. You may also configure your browser to restrict or delete cookies, although this may affect certain website functions. Where required, we honor recognized opt-out preference signals sent by your browser.
4. Contacting Us
When you contact us through our contact form, email, telephone, or another customer service channel, we may process information including:
• Your name
• Email address
• Telephone number
• Order number
• Information contained in your message
We use this information to respond to your request and provide customer service.
We process this information to perform our contract with you, to take steps at your request before entering into a contract, to comply with legal obligations, or in connection with our legitimate business interest in communicating with customers and handling inquiries.
5. Customer Accounts and Orders
When you place an order or create a customer account, we may process:
• Your name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order details
• Account information
• Transaction information
We process this information primarily to process your order, arrange payment, provide order updates, deliver your purchase, handle returns or refunds, and provide customer service.
Processing necessary to fulfill your order is carried out to perform our contract with you.
Certain information may also be retained where required to comply with accounting, tax, fraud prevention, or other legal obligations.
6. Payment Processing
Payments are processed securely through the payment providers made available during checkout.
Depending on the payment method selected, information such as the following may be provided to the relevant payment provider:
• Name
• Billing address
• Payment information
• Transaction amount
• Order information
Iris & Nora does not store complete credit or debit card details on its own systems.
The payment methods currently available may include:
• Visa
• Mastercard
• American Express
• Shop Pay
• Apple Pay
• Google Pay
The exact payment options displayed at checkout may depend on your bank and the availability of the relevant payment provider.
Payment information is processed where necessary to complete your purchase and fulfill our contract with you.
7. Shipping and Logistics
To prepare and deliver your order, we may share the information necessary for fulfillment with our warehouse, fulfillment providers, carriers, and logistics partners.
This may include:
• Your name
• Delivery address
• Telephone number where required for delivery
• Email address where required for delivery updates
• Order information
Only information reasonably necessary to process and deliver your order is shared.
8. Analytics, Advertising and Marketing
We may process information about how visitors interact with our website to understand website performance, improve the customer experience, measure advertising effectiveness, and prevent fraud.
We may also send marketing communications where permitted by applicable law.
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us at support@irisandnora-austin.com.
Withdrawing marketing consent does not affect the processing of information that is necessary for your existing orders or other lawful purposes.
9. Sharing Personal Information
We may share personal information with trusted service providers where reasonably necessary to operate Iris & Nora.
These may include:
• Ecommerce and website providers
• Payment service providers
• Warehousing and fulfillment providers
• Shipping and delivery companies
• Customer service providers
• Fraud prevention and security providers
• IT and hosting providers
• Analytics and advertising providers, where permitted
• Professional advisers such as accountants or legal advisers
• Public authorities where disclosure is legally required
We do not sell your personal information in exchange for money. Certain sharing of information with advertising or analytics partners through cookies and similar technologies may be considered a "sale" or "sharing" under the CCPA/CPRA. You may opt out of this activity as described in the "Your California Privacy Rights" section below.
10. International Data Transfers
Some of the service providers involved in operating our online store, processing payments, providing technology services, or fulfilling orders may process information outside the United States.
Where personal information is transferred internationally, we take appropriate measures required under applicable data protection legislation.
Depending on the destination and circumstances, these measures may include recognized safeguards, approved contractual protections, or other legally permitted transfer mechanisms.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The exact retention period depends on the type of information and why it is being processed.
Order, transaction, accounting, and tax information may be retained for longer periods where required by applicable law.
When information is no longer required, it will be deleted, anonymized, or otherwise securely disposed of where appropriate.
12. Your California Privacy Rights
If you are a California resident, the CCPA/CPRA provides you with the following rights, subject to certain limits and exceptions:
• The right to know and access the personal information we have collected about you, including the categories and specific pieces of information
• The right to request deletion of your personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of your personal information
• The right to limit the use and disclosure of sensitive personal information
• The right to non-discrimination for exercising your privacy rights
To opt out of the sale or sharing of your personal information, please use the "Your Privacy Choices" link available at https://irisandnora-austin.com/pages/data-sharing-opt-out.
To exercise any of your privacy rights, contact:
support@irisandnora-austin.com
We may need to verify your identity before completing certain requests. You may also use an authorized agent to submit a request on your behalf, subject to verification.
13. Children's Privacy
Our website is intended for adults and is not directed at children.
We do not knowingly collect personal information from children under 16 years of age. If you believe a child under 16 has provided us with personal information, please contact us so that we can take appropriate action.
14. Security
We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet based service or method of electronic storage can be guaranteed to be completely secure.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, technologies, or business practices.
The latest version will always be published on this page together with the date on which it was last updated.
16. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Shop name: Iris & Nora
Company name: 28COMMERCE
Company registration number: 90139755
Email: support@irisandnora-austin.com
Tel.: +1 737 615 1900
Support hours:
Monday – Friday: 8AM – 6PM
Saturday: 8AM – 5PM
Sunday: 8AM – 1PM (CT)
Our customer service team usually responds within 12 to 24 hours.
Business address:
Leppedijk 4
3079 GM Rotterdam
Netherlands
Contact form: